Helpdesk

About Customer

Navertica Ltd. is a stable provider of integrated and comprehensive business solutions using Microsoft Dynamics NAV/ AX, Dynamics CRM and company information portals (based on Microsoft SharePoint) since 1990. The company is Independent Software Vendor (ISV) specializing in delivering solutions based on Microsoft platforms.

Project Goals

Project Goals

Our goal was to create a web application that will let the users effectively manage client or internal requirements within specific enterprise processes. The application allows the clients to submit and see their support tickets and requirements. Every ticket supports further discussion to refine the issue, agree on a budget and keep track of the status and all changes. The overall solution enables comprehensive customer support management.

Project Specifications

  • A generic solution for service provider companies
  • Advanced ticket management
  • Delegation of tasks, statuses, notifications
  • Grouping & relations between tickets
  • Internal and external communication for individual tickets
  • Price calculation and budget approval tools
  • Integration with client's internal systems
  • Evaluation of the effectiveness of the estimated solution and activities
  • Formatting messages via an advanced WYSIWYG editor

Our Solution

Our Solution

Our company has designed and implemented the HelpDesk web application with a connection to the company's internal system based on Microsoft Dynamics NAV. The web application is a ticketing system with a wide range of features for company employees and customers. HelpDesk allows simple and transparent ticket management between customer and the service provider, and helps to resolve a large number of incoming requests while making the process more efficient.

Technologies

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